Twilio Flex
Bring Twilio Flex routing events into DataOS
This guide brings your Twilio Flex routing events (a history of what happened to each customer contact as Flex routed it to an agent) into DataOS.
twilio.com
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What you need
Your Twilio account SID and auth token, plus your Flex workspace ID
Who can get it
A Twilio account admin
Where data lands
A governed table in your DataOS lakehouse
Connection type
REST API
How the connection works
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Source
Twilio Flex
DataOS connector
Keeps it up to date
DataOS lakehouse
Governed data product
The connector signs in to Twilio with your account details and reads the recent routing events from your Flex workspace, then updates the table in DataOS. It only reads. Twilio keeps this log for 30 days, so older history isn't available.
What's next
Ready to bring this data into DataOS?
