ServiceNow CSM
Bring ServiceNow customer service cases into DataOS
This guide brings your ServiceNow customer service cases (the support cases raised by your customers) into DataOS.
servicenow.com
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What you need
Your ServiceNow site name, and a user name and password
Who can get it
A ServiceNow administrator
Where data lands
A governed table in your DataOS lakehouse
Connection type
REST API
How the connection works
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Source
ServiceNow CSM
DataOS connector
Keeps it up to date
DataOS lakehouse
Governed data product
When it runs, the connector signs in to your ServiceNow site with a user name and password, asks for cases changed since its last visit, and adds them to the table in DataOS. It only reads cases.
What's next
Ready to bring this data into DataOS?
