RingCentral Contact Center
Bring RingCentral Contact Center call and chat segments into DataOS
This guide brings your RingCentral Contact Center call and chat segments (one row for each completed part of a voice or digital customer interaction) into DataOS.
ringcentral.com
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What you need
A RingCentral app's client ID, client secret and JWT credential, plus two account IDs
Who can get it
A RingCentral admin with access to RingCX
Where data lands
A governed table in your DataOS lakehouse
Connection type
REST API
How the connection works
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Source
RingCentral Contact Center
DataOS connector
Keeps it up to date
DataOS lakehouse
Governed data product
The connector signs in to RingCentral with your app details, reads the newly completed interaction segments, and adds them to the table in DataOS. It only reads.
What's next
Ready to bring this data into DataOS?
