Genesys Cloud
Bring Genesys Cloud conversations into DataOS
This guide brings your Genesys Cloud conversations (each customer contact handled by your contact center) into DataOS.
genesys.com
?
What you need
A client ID and client secret from Genesys Cloud, plus your region's two addresses
Who can get it
A Genesys Cloud admin
Where data lands
A governed table in your DataOS lakehouse
Connection type
REST API
How the connection works
?
Source
Genesys Cloud
DataOS connector
Keeps it up to date
DataOS lakehouse
Governed data product
When it runs, the connector signs in to Genesys Cloud with your key, asks for conversations from yesterday and today, then adds them to the table in DataOS. On its first visit it reads back up to a week.
What's next
Ready to bring this data into DataOS?
