Freshdesk
Bring Freshdesk support tickets into DataOS
This guide brings your Freshdesk support tickets (each customer request your team handles in Freshdesk) into DataOS.
freshdesk.com
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What you need
A Freshdesk agent API key, plus your Freshdesk subdomain
Who can get it
Any Freshdesk agent (the key comes from their own profile)
Where data lands
A governed table in your DataOS lakehouse
Connection type
REST API
How the connection works
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Source
Freshdesk
DataOS connector
Keeps it up to date
DataOS lakehouse
Governed data product
The connector uses your Freshdesk key to ask for tickets that were created or changed since its last visit, and adds them to the table in DataOS. It reads at a gentle pace, 40 tickets' worth of requests per minute, to stay under Freshdesk's limits.
What's next
Ready to bring this data into DataOS?
